Charter Terms and Conditions

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  1. Payment

The client is obliged to pay 50% of the total amount immediately, based on the estimate received, while the balance is to be paid 4 (four) weeks before agreed accommodation. Payments are made in cash (KN), by banker’s order or credit card. The client is also obliged to submit a crew list, copy of a skipper’s licence and VHF licence to the supplier, 4 (four) weeks before agreed accommodation.

  1. Vessel accommodation services price

The price from the price list includes vessel accommodation services for guests. The prices do not include fuel costs. The vessel shall be handed over to the client with a full fuel and water tank, clean and in full working order, and should be returned in the same condition.

  1. Collecting the vessel

The service provider is obliged to start with the accommodation services on the vessel in the place and at the time appointed, in full working order. Should the service provider, for whatever reason, be unable to make the vessel available to the client in the place and at the time appointed, the client may request a refund of paid amount for the days during which he was not use the accommodation services. Should the service provider be unable to provide the accommodation services or to make the vessel available, in the place appointed, 24 hours after the deadline, or provide a similar or superior vessel, the client has the right to withdraw from the agreement or request a sum equivalent to the daily accommodation services price, for the number of days during which the vessel was not available. All other rights to compensation are excluded. The client is required, upon collecting the vessel, to confirm that it is in full working order and has the equipment listed on the check list. Potential complaints must be made before starting the journey, and the client is not entitled to a lower price as a result of shortcomings not noticed when collecting the vessel. The client is obliged to return the vessel to the appointed place at the appointed time. Should the vessel be returned late, or to another location, the client shall guarantee to pay a sum equivalent to the daily accommodation services price for the first three hours postponement, and for postponement greater than three hours, three times the daily accommodation services price, plus the extra costs incurred by the service provider due to the late return of the vessel. A late return may only be justified by forces beyond the client’s control, of which the client must immediately inform the service provider.

  1. Insurance

The vessel is insured for third party damages (compulsory insurance). Fully comprehensive insurance covers all damage with a franchise of 1.000 to 2.000 Euros (depending on the insurance policy and value of the vessel). Upon collecting the vessel, the client shall leave a security deposit of between 1.000 and 2.000 Euros, payable in cash or by credit card. The security deposit will be refunded in full when the vessel is returned undamaged and clean, within the time agreed. The security deposit is also payable when a skipper is hired along with the vessel. Damages covered by the insurance policy, but not immediately reported to the insurer, will not be acknowledged, in accordance with the insurance terms. In such cases, the client shall be personally responsible for the full amount of the costs incurred, due to failure to notify or late notification of damage. Sail damage is not insured and such costs shall be the client’s responsibility, unless the sail damage is due to mast breakage.

  1. Client responsibility

Any actions or omissions on the part of the client, for which the service provider is answerable to a third party, and which imply material or criminal liability for the service provider, must be compensated by the client as a result of his own negligence. The client is responsible, in particular, should the vessel be seized by the state organs of government, as a result of illicit actions. In the case of damage or accident, the client is obliged to write down the sequence of events and seek confirmation of the same from a harbourmaster, doctor, or other competent body. He must also inform the service provider of the same immediately. Furthermore, the client is obliged to report immediately to the competent authorities and the service provider, should the vessel disappear, his inability to sail the vessel, and should the vessel be taken from him or stolen, sailing prohibition measures imposed by state organs or third parties. Costs arising from the loss or damage of parts of the vessel or equipment are to be borne by the client, and shall be deducted from the security deposit by the service provider. The client is obliged to check the level of the engine oil on a daily basis. Damage caused by a lack of engine oil or water is not insured, and will be charged personally to the client. Damage to the underwater parts of the vessel, requiring examination, will also be charged to the client. Damage to the outboard motor is not insured and any damage caused by carelessness on the part of the client will be charged to the client.

  1. Client obligations

The client is obliged to sail within Croatian territorial waters, and any exceptions require special written permission. The client promises not to rent or lend the vessel to another person, not to participate in regattas and not to use the vessel for commercial purposes or professional fishing. At night, the client promises to sail only in safe weather conditions, and to respect customs and other regulations. The client promises to keep the ship’s log in the prescribed manner and to handle the vessel, its inventory and equipment with care. The client must declare possession of valid authorisation for handling the vessel, or that a crew member with the appropriate licence will handle the boat.

  1. Service provider rights and obligations

The service provider retains the right to withdraw from the contract up to 15 days before the commencement of the charter period. In such cases, the service provider is obliged to return all monies paid by the client for the charter.

  1. Cancellation

Should the client be unable to commence the accommodation services on vessel for any reason, he is free to find another person to take over his rights and obligations, with the previously obtained consent of the service provider. If no replacement can be found, the services provider shall retain:

  • 10% of the total amount for cancellation after booking confirmation (not refundable)
  • 30% of the accommodation services price, for cancellations received up to two months before the commencement of accommodation period,
  • 50% of the accommodation services price, for cancellations received up to one months before the commencement of accommodation period,
  • 100% of the accommodation services price, for cancellations received within a month of the commencement of accommodation period.
  1. Claims

According to the article 10, par. 10, Law on Tourism and Catering Business (85/15), regarding Law of Consumer Protection article 10, par. 3 (NN 79/07, 125/07, 79/09 i 89/09, 133/09, 78/12, 56/13 i 41/14, 110/15) we inform our clients that complaint regarding the quality of our service can be submitted in writing, immediately in the facility, by email orvas-yachting@orvas.hr or via mail to:

Orvas d.o.o.
Uvala Baluni 9
21000 Split

In order to improve our quality and your satisfaction, with a complaint, provide us with your name and address, so we can promptly acknowledge receipt of complaint and send you a written response within 15 days.

  1. Competence

In the case of disagreement or dispute, a peaceful settlement will be sought. If this is not possible, the competent Court is in Split.

  1. Security of Online Payments

While conducting payments on our web shop you are using CorvusPay – an advanced system for secure acceptance of credit cards on the Internet.

CorvusPay ensures complete privacy of your credit card data from the moment you type them into the CorvusPay payment form. Data required for billing is forwarded encrypted from your web browser to the bank that issued your payment card. Our store never comes into contact with your sensitive payment card data. Similarly, CorvusPay operators cannot access your complete cardholder data. An isolated system core independently transmits and manages sensitive data while at the same time keeping it completely safe.

The form for entering payment data is secured by an SSL transmission cipher of the greatest reliability. All stored data is additionally protected by hi-grade encryption, using hardware devices certified by FIPS 140 2 Level 3 standard. CorvusPay fulfills all of the requirements for safe online payment prescribed by the leading credit card brands, operating in compliance to the PCI DSS Level 1 standard – the highest security standard of the payment card industry. Payments made by cards enroled with the 3-D Secure program are further authenticated by the issuing bank, confirming your identity through the use of a token or a password.

All information collected by Corvus Info is considered a banking secret and treated accordingly. The information is used exclusively for the purposes for which they were intended. Your sensitive data is fully secure and it’s privacy is guaranteed by the state of the art safeguard mechanisms. We collect only the data necessary for performing the work in accordance with the demanding prescribed procedures for online payment.

Security controls and operating procedures applied within the CorvusPay infrastructure not only ensure current reliability of CorvusPay but permanently maintain and enhance the security levels of protecting your credit card information by maintaining strict access controls, regular security and in-depth system checks for preventing network vulnerabilities.

Thank you for using CorvusPay!

 

 

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